1. General No-Refund Policy

Due to the digital and intangible nature of our services, all payments, subscription fees, and platform charges are final. We do not offer refunds under any circumstances. By purchasing a subscription or service plan on PureBill, you acknowledge and agree to this no-refund policy.

2. Service Credits for Platform Downtime

In the rare event that you are unable to use our website services due to verified, significant server or website infrastructure issues directly caused by Blue Horizon Traders, our exclusive remedy is to offer "Service Credits." At our sole discretion, we may extend your current subscription plan duration to compensate for the downtime. Service credits are not redeemable for cash and do not constitute a refund.

3. User Error and External Factors

We are not liable for refunds or compensation resulting from:

User error (e.g., generating an invoice with an incorrect wallet address).
Delays, failures, or congestion on external blockchain networks (e.g., Bitcoin, Ethereum, Tron).
Loss of access to your personal crypto wallet or private keys.

4. Cancellation

You may cancel your subscription at any time. Cancellation will take effect at the end of your current billing cycle. No prorated refunds will be issued for the unused portion of the billing period.